Return & Refund Policy

At Saro Jewelry, customer satisfaction is our priority. Please inspect your order carefully upon delivery.

Returns

As our products are carefully inspected before shipping, we do not accept returns due to change of mind, incorrect product selection, or personal preference, unless required by the consumer protection laws applicable in your country.

If your local laws provide additional consumer rights, those rights remain unaffected by this policy.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, incomplete, or you receive the wrong item, please contact us within 7 days of delivery at support@sarojewelry.com.

Please include:

• Your order number

• Clear photos of the product

• Photos of the packaging (if applicable)

• A brief description of the issue

After reviewing your claim, we will, at our discretion:

• Send a replacement item

• Issue a full or partial refund

• Offer another suitable solution

Return Authorization

Do not return any item without contacting us first.

Returns sent without prior authorization may not be accepted.

Non-Returnable Items

The following items cannot be returned or exchanged:

• Personalized or custom-made products

• Sale or clearance items

• Products returned in used, damaged, or altered condition

• Products that cannot be returned for hygiene reasons where applicable

Refund Processing

If your refund request is approved, refunds will be issued using the original payment method.

Processing times may vary depending on your payment provider and financial institution.

Shipping Costs

Shipping charges are non-refundable unless the return is due to our error or a defective product.

Customers are responsible for return shipping costs unless otherwise required by applicable law.

Contact Us

For any questions regarding returns or refunds, please contact us:

Email: support@sarojewelry.com

This policy does not limit or replace any mandatory consumer rights provided under the laws applicable in your country.