Return & Refund Policy

At Saro Jewelry, customer satisfaction is our priority. We carefully inspect every order before shipment to ensure it meets our quality standards. If you experience any issues with your order, we are here to help.

1. Right of Withdrawal (European Union Customers)

If you are a consumer residing in the European Union (EU) or any jurisdiction that grants a statutory withdrawal right, you may have the legal right to cancel your purchase within 14 days of receiving your order without providing a reason, subject to applicable consumer protection laws.

To exercise this right, please contact us at:

Email: support@sarojewelry.com

Returned products must be sent back within the legally required period after notifying us of your decision.

This right does not apply to products that are exempt from withdrawal rights under applicable law, including personalized or custom-made items.

2. Returns

Customers outside jurisdictions that provide a statutory right of withdrawal may request a return by contacting us within 14 days after receiving their order.

Return requests are reviewed individually and may be accepted depending on the circumstances and applicable law.

Returned products should be:

• Unused and unworn
• In their original condition
• Returned with the original packaging where reasonably possible
• Accompanied by proof of purchase

Products showing excessive use, damage, alteration, or missing components may not qualify for a full refund.

3. Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, incomplete, or you receive the wrong item, please contact us as soon as reasonably possible after delivery.

Please include:

• Order number
• Clear photos of the product
• Photos of the packaging (if applicable)
• A brief description of the issue

After reviewing your request and where required by applicable law, we may:

• Replace the item
• Repair the item where appropriate
• Issue a full or partial refund
• Offer another suitable solution

4. Return Authorization

Please contact us before returning any product.

We will provide return instructions, including the appropriate return address if your return request is approved.

Returns sent without prior authorization may experience delays or may not be accepted where permitted by applicable law.

5. Non-Returnable Items

The following products are generally not eligible for return unless required by applicable law:

• Personalized or custom-made products
• Engraved or specially manufactured jewelry
• Products sealed for hygiene reasons once opened, where applicable
• Gift cards (if applicable)

Nothing in this section limits your statutory rights regarding defective or non-conforming products.

6. Refunds

Once your returned product has been received and inspected, we will notify you regarding the approval of your refund.

If approved, refunds will be issued using the original payment method unless otherwise agreed.

Where required by law, refunds will be processed within the legally applicable timeframe after receiving the returned product or proof of shipment.

Please note that your payment provider or financial institution may require additional time before the refund appears in your account.

7. Shipping Costs

If the return results from our error, a defective product, or a product that does not conform to the order, we will bear the return shipping costs where required by applicable law.

If you are exercising your statutory right of withdrawal, shipping costs will be handled in accordance with the consumer protection laws applicable in your country.

For voluntary returns that are not required by law, customers may be responsible for return shipping costs.

8. Exchanges

Where available, we may offer exchanges for defective or incorrect products.

If you wish to exchange an item for another product, please contact our customer support team.

9. Consumer Rights

Nothing in this Return & Refund Policy limits, excludes, or replaces any mandatory consumer rights provided under the applicable laws of your country or region.

Where local consumer protection laws provide greater rights than those described in this policy, those laws shall prevail.

10. Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact us:

Saro Jewelry

Email: support@sarojewelry.com