Refund policy
Right of Withdrawal, Returns and Refunds
At Saro Jewelry, your statutory rights apply without restriction. Nothing on this page restricts, replaces or excludes mandatory consumer rights. To the extent that the law grants you more than is described here, the law applies.
1. Withdrawal Instructions
Right of Withdrawal
As a consumer, you have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you, or a third party named by you who is not the carrier, took possession of the goods. If you ordered several goods as part of a single order and they are delivered separately, the period begins on the day on which you, or a third party named by you who is not the carrier, took possession of the last item. If you ordered goods delivered in several partial shipments or pieces, the period begins on the day on which you, or a third party named by you who is not the carrier, took possession of the last partial shipment or the last piece.
To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of a clear statement:
Saro Jewelry – Sarmin Raj Rajab
Wiker Straße 48, 24106 Kiel, Germany
Email: support@sarojewelry.com
Phone: +49 177 1855769
An email, a letter or a telephone call is sufficient. You can use our model withdrawal form for this, but it is not mandatory. Any clear statement is sufficient; no reason is required and no prior approval from us is necessary.
To meet the withdrawal deadline, it is sufficient for you to send your notice of exercising the right of withdrawal before the withdrawal period expires.
Consequences of Withdrawal
If you withdraw from this contract, we must repay to you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we received notice of your withdrawal from this contract.
For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees because of this repayment.
We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.
You must send back or hand over the goods to us without undue delay and in any event at the latest within fourteen days from the day on which you inform us of your withdrawal from this contract. The deadline is met if you send off the goods before the period of fourteen days has expired.
You bear the direct costs of returning the goods.
You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary to examine their nature, characteristics and functioning. You may therefore try on and examine the jewelry as you would in a physical shop. Neither the original packaging nor proof of purchase is a precondition for withdrawal.
Exceptions to the Right of Withdrawal
The right of withdrawal does not apply to goods that are not prefabricated and for whose manufacture an individual selection or specification by you is decisive, or that are clearly tailored to your personal needs – for example, engraved or custom-made jewelry.
2. Voluntary Returns Beyond the Statutory Right
The following conditions apply exclusively to voluntary goodwill returns. They expressly do not apply to the statutory withdrawal within 14 days.
Outside the 14-day withdrawal period, or if you are not a consumer, you can still ask us to take an item back. We review such requests on a case-by-case basis. Please send goodwill returns back unused, in their original condition and with proof of purchase.
3. Statutory Warranty
The statutory rights in respect of defects apply in full. For new goods, the limitation period is two years from delivery. Nothing on this page excludes, restricts or shortens these rights.
Should your order arrive damaged, defective, incomplete or incorrect, please write to us at support@sarojewelry.com with:
- Your order number
- Clear photos of the item and, if applicable, of the packaging
- A brief description of the problem
The choice between repair and replacement delivery is yours. After that, under the statutory conditions, you can reduce the price, rescind the contract or claim damages. In these cases, we bear the return shipping costs.
Contacting us beforehand helps us to help you quickly – it is a convenience, not a precondition for your statutory rights.
4. Transport Damage and Lost Shipments
Until the goods are actually handed over to you, we bear the risk of loss or damage in transit, not you (§ 475 Abs. 2 BGB). If a parcel arrives damaged or does not arrive at all, simply get in touch with us. You do not need to contact the carrier yourself.
5. Refund Processing Time
Refunds are made to the original means of payment. Depending on your bank or payment service provider, it may take a few additional working days until the amount is visible in your account.
6. Exchanges
If a suitable alternative is available, we will gladly exchange a defective or incorrectly delivered item. For other exchange requests, please talk to us – we will find a solution.
7. Contact
Saro Jewelry
Owner: Sarmin Raj Rajab
Wiker Straße 48, 24106 Kiel, Germany
Email: support@sarojewelry.com
Phone: +49 177 1855769
As of: 26 August 2026
