Terms of service
General Terms and Conditions
These General Terms and Conditions apply to all contracts concluded via sarojewelry.com between Saro Jewelry, owner Sarmin Raj Rajab, Wiker Straße 48, 24106 Kiel, Germany (“we”, “us”) and the customer.
Nothing in these terms restricts or excludes your mandatory statutory consumer rights. To the extent that a provision here conflicts with mandatory consumer protection law, the statutory provision applies.
1. Scope
These terms apply to consumers and businesses. A consumer is any natural person who concludes the contract for purposes that can predominantly be attributed neither to their commercial nor to their independent professional activity (§ 13 BGB).
By placing your order, you confirm that you have full legal capacity or are acting with the consent of your legal representative.
2. Conclusion of Contract
The presentation of the products in our online shop does not constitute a legally binding offer, but an invitation to place an order.
By clicking the order button, you submit a binding offer to purchase the items in your shopping cart.
We will confirm receipt of your order by email without undue delay. This confirmation of receipt does not yet constitute acceptance. The purchase contract is concluded as soon as we send a separate order or shipping confirmation or ship the goods, whichever occurs first. If we do not accept your offer within five working days, you are no longer bound by your order.
Before submitting your order, you can review and change all entries using the correction aids shown during the ordering process or the back function of your browser.
3. Storage of the Contract Text and Contract Language
We store the contract text and send you the order details by email. If you have created a customer account, you can view your orders there.
The contract can be concluded in German or English.
4. Prices and Payment
For deliveries within the European Union, all prices stated are final prices and include statutory value added tax. Any shipping costs are shown separately before you complete your order. Within the EU, you will not incur any additional customs duties or import charges; details and the rules for deliveries to Switzerland can be found on our shipping page. For deliveries outside the European Union, prices and shipping costs can differ by delivery country and may not include import duties or taxes of the destination country. The amounts shown for your delivery country before you complete your order apply; our shipping page has the details.
Payment is due upon conclusion of the contract, by one of the payment methods offered during the ordering process.
Please provide accurate billing, delivery and payment details. Before the contract is concluded, we can decline an order. After the contract is concluded, we can only release ourselves from the contract under the statutory conditions, in particular in the event of avoidance for fraudulent misrepresentation (§ 123 BGB).
5. Delivery, Delivery Restrictions and Transfer of Risk
We deliver to the countries listed on our shipping page. The delivery times stated there and on the product page are estimated delivery periods.
In relation to consumers, the risk of accidental loss and accidental deterioration of the goods does not pass until the goods are actually handed over to you (§ 475 Abs. 2 BGB). If a parcel is lost or damaged in transit, that is our responsibility, not yours. Simply get in touch with us.
If, contrary to expectations, an ordered item is not available, we will inform you without undue delay and refund any payments already made without undue delay.
6. Retention of Title
The goods remain our property until paid for in full.
7. Right of Withdrawal
As a consumer, you have a statutory right of withdrawal of 14 days without giving reasons. The withdrawal period, the procedure, the consequences of withdrawal and the model withdrawal form can be found in our Withdrawal Instructions, which form part of these terms.
8. Statutory Warranty
The statutory rights in respect of defects apply without restriction. For new goods, the limitation period is two years from delivery (§ 438 Abs. 1 Nr. 3 BGB). These rights are not excluded, restricted or shortened.
In the event of a defect, you can demand subsequent performance (Nacherfüllung); the choice between repair and replacement delivery is yours. Under the statutory conditions, you can also reduce the price, rescind the contract or claim damages.
Please contact support@sarojewelry.com with your order number and photos so that we can help you quickly. Contacting us beforehand is a convenience, not a precondition for your statutory rights.
Any voluntary manufacturer's guarantee applies in addition and does not restrict your statutory rights.
9. Liability
We are liable without limitation for damage resulting from injury to life, body or health and for damage caused intentionally or through gross negligence.
In the event of a slightly negligent breach of an essential contractual obligation – that is, an obligation whose fulfillment makes the proper performance of the contract possible in the first place and on whose observance you may regularly rely – our liability is limited to the foreseeable damage typical of the contract.
In all other respects, liability is excluded. This does not affect liability in the case of the assumption of a guarantee, in the case of fraudulent concealment of a defect, or liability under the Produkthaftungsgesetz (German Product Liability Act). The above limitations of liability also apply for the benefit of our legal representatives and vicarious agents.
10. Products and Product Descriptions
We describe and photograph our products as accurately as possible. Minor deviations in color or appearance are possible depending on your screen settings. Your statutory rights in the event of deviations from the contractually owed quality remain unaffected.
We can change or discontinue the availability of products for the future. Orders already accepted remain unaffected by this.
11. Copyright and Rights of Use
All content on this website – logos, images, product descriptions, graphics, videos and designs – is protected and may not be copied, reproduced, distributed or used commercially without our written consent.
12. Customer Reviews and Submitted Content
When you submit a review, a photo or a comment, you grant us a simple right of use to display and reproduce this content in connection with the relevant product on our website, in our newsletters and on our social media channels. You can request the removal of your content at any time; we will comply.
Authenticity of reviews: We publish reviews only if they can be attributed to an actual order in our shop. The attribution is made via our review system, which automatically sends the review invitation to the email address of the relevant order. We do not publish reviews that cannot be attributed to an order. We do not commission or pay for reviews.
13. Permitted Use of the Website
You may not use our website for unlawful purposes, distribute malware, collect personal data of other users or impair the operation or security of the website.
14. Links to Third Parties
Our website may contain links to third-party websites. We have no influence over their content and accept no responsibility for it. If we become aware of legal violations on a linked page, we will remove the link.
15. Data Protection
We process personal data in accordance with our Privacy Policy and the DSGVO (GDPR).
16. Dispute Resolution
The European Commission's online dispute resolution platform was permanently discontinued as of 20 July 2025 and is no longer available.
We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.
17. Applicable Law
The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods (UN-Kaufrecht).
If you, as a consumer, have your habitual residence in another EU state, this choice of law does not deprive you of the protection of the mandatory consumer protection provisions of the state of your residence (Art. 6 Rom-I-VO).
18. Severability
Should a provision of these terms be or become invalid, the validity of the remaining provisions remains unaffected; the statutory provision takes the place of the invalid provision.
The version of these terms valid at the time of the order applies to your order.
19. Contact
Saro Jewelry
Owner: Sarmin Raj Rajab
Wiker Straße 48, 24106 Kiel, Germany
Email: support@sarojewelry.com
Phone: +49 177 1855769
As of: 6 November 2026
