Shipping and Delivery

Where do we deliver?

We deliver to Germany, Austria, Switzerland and the following European countries: Belgium, Bulgaria, Denmark, Estonia, Finland, France, Greece, Ireland, Italy, Croatia, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, Romania, Sweden, Slovakia, Slovenia, Spain, the Czech Republic, Hungary and Cyprus.

We also deliver to the United States, Canada, the United Kingdom, Australia, Saudi Arabia, the United Arab Emirates and Kuwait.

What does shipping cost?

Within Europe, standard shipping is free on all orders. Express shipping can be selected for a surcharge; the costs are shown to you before you complete your order. For deliveries within the EU, all prices include statutory value added tax.

Outside Europe, shipping to the countries listed above costs $9.95 and is free on orders of $150 or more. Prices and shipping costs can differ by delivery country. The amounts that apply to you are shown before you complete your order.

When will my order be shipped?

Your order is processed and shipped within 3 to 7 working days.

How long does delivery take?

Depending on the destination in Europe, the shipping time is up to 15 working days from the shipping date. Together with the processing time, you will therefore, as a rule, receive your order within 6 to 22 working days after we receive your order. These are estimated delivery periods.

For deliveries to the countries outside Europe listed above, the shipping time is about 7 to 18 days from the shipping date, depending on the destination and the item. This is also an estimate.

Are there customs duties or import charges?

For deliveries within the European Union, you will not incur any additional customs duties or import charges. Some of our jewelry is shipped by a manufacturing partner outside the EU; in that case, any import charges are borne by us and are already included in the price displayed.

For deliveries to Switzerland, prices apply without German value added tax. Swiss import charges and customs clearance fees may apply here and are to be borne by the recipient.

For deliveries to the United States, Canada, the United Kingdom, Australia, Saudi Arabia, the United Arab Emirates and Kuwait, prices do not include import duties, taxes or customs clearance fees of the destination country. If these apply, they are to be borne by the recipient, unless they are shown and charged at checkout.

For deliveries to Saudi Arabia, please include your national short address code in the delivery address.

Should a carrier ever ask you for an additional payment that you were not informed of, please contact support@sarojewelry.com before paying. We will sort it out directly.

Can I cancel my order?

Yes. As long as your order has not yet been shipped, simply write to us at support@sarojewelry.com. A subject line such as “STORNO” and your order number help us process it faster – neither is mandatory. We will cancel the order and refund you the full amount.

Independently of this, you can exercise your statutory right of withdrawal from the conclusion of the contract until 14 days after receipt of the goods without any particular form. Our Withdrawal Instructions explain how. There is no 24-hour deadline and there are no fees of any kind.

I entered a wrong address

Reply to your order confirmation as soon as possible and give us the correct address. As long as the order has not yet been shipped, we will correct it. If it is already on its way, please get in touch anyway – we will do what is possible.

My item arrived damaged

Until the actual handover to you, we bear the risk of loss or damage in transit. Send us your order number and a photo of the item – you will receive a replacement free of charge or a refund, whichever you prefer.

Any other questions?

Write to support@sarojewelry.com. We generally reply within 24 hours.

As of: 6 November 2026